Job Overview
Commercial Manager based in Leicester or Bexhill‑On‑Sea (Hybrid, 1 office day per week). Responsible for supporting the development and delivery of the Car Retention long‑term strategy, driving commercial outcomes and ensuring customer‑centric decision making.
Responsibilities
* Support the development and delivery of the Car Retention long‑term strategy and medium‑term plan to deliver sustained improvements in commercial outcomes.
* Use insight, analysis, and commercial judgment to identify and deliver Persistency and income opportunities in partnership with Pricing, Digital, Marketing, Underwriting and Operations.
* Lead the implementation and delivery of initiatives and change, ensuring benefits are delivered rapidly and with maximum effect.
* Ensure compliance with fair and reasonable customer expectations, questioning and challenging processes that do not place customers at the heart of the business.
* Accountable for delivering and maintaining effective customer journeys to maximise Persistency outcomes.
* Define and implement appropriate controls to monitor agreed outcomes on key journeys, including relevant training material.
Qualifications
* Experience working within a highly regulated environment.
* Results‑oriented with a drive to deliver against commercial and customer targets.
* Good numerical reasoning and ability to draw insights from data.
* Innovative and driven, capable of seeking opportunities to disrupt and evolve current practices.
* Strong stakeholder management experience in a fast‑paced, matrixed environment.
* Excellent communication skills and ability to influence at all levels.
Benefits
* Competitive salary and £5,000 car allowance.
* Flexible hybrid working arrangement.
* Competitive bonus scheme with 4Cs performance bonus eligibility.
* Physical wellbeing: private medical insurance (PMI) and related benefits.
* Financial wellbeing: life assurance covering four times salary, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and access to financial wellbeing support.
* Mental wellbeing programme including the Thrive mental health app, employee assistance programme, in‑house mental health first aiders, support groups and a dedicated team.
* 27 days annual leave plus bank holidays, with option to buy or sell one week.
* Health‑care cashback plans, dental plans, discounted health assessments, cycle‑to‑work & tech schemes, discounted and free on‑site facilities, social events throughout the year.
Regrettably we are unable to offer sponsorship for this role.
Job posting end date: 12/07/2026
Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.
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