We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots, or relax with friends and enjoy our fabulous food, drinks, and entertainment.
We’re on an exciting journey of growth, and it’s the ideal time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best entertainment offering and the best team in the right roles.
Job Description
As a Player Protection Analyst, you'll utilize various techniques to identify customer risk and develop a comprehensive understanding of individual customers’ activities and backgrounds. This supports venues in making informed decisions regarding enhanced due diligence.
You will be responsible for analyzing and assessing all customers in accordance with current legislative requirements under the Proceeds of Crime Act, as well as adherence to responsible gaming guidelines and UK Gambling Commission regulations.
Main Accountabilities and Responsibilities:
* Support the Player Protection Team Leader in matters related to safer gambling, affordability, and anti-money laundering.
* Use various techniques to analyze individual customer activity, risk, and background to support player protection processes.
* Identify customers whose activity may indicate problem gambling issues.
* Identify customers potentially using illicit funds or involved in money laundering.
* Utilize data and information to support the identification of concerning customers.
* Analyze 'at risk' customers to determine their source of funding, including digital and retail spend where appropriate.
* Liaise and consult with the Player Protection Team Leader regarding individual cases and higher-risk customers.
* Make recommendations regarding account management for 'at risk' customers.
* Collaborate with colleagues to ensure best practices across the team and with customers.
* Work with digital and retail stakeholders and the High-Value Customer team for high-value or cross-channel customers.
* Prepare and produce high-quality reports and documentation for the Customer Verification Manager and stakeholders.
* Stay updated on relevant legislation and industry requirements within the gambling sector.
Qualifications
* Ability to deliver high-quality customer service.
* Skill in risk identification and reporting.
* Experience working in a dynamic and fast-paced environment.
* Proficiency in Microsoft Office Suite.
* Analytical mindset with investigative skills.
* Attention to detail and accuracy.
* Self-motivated with a drive to achieve results.
* Strong team player willing to learn new ideas and concepts.
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