Job Description
* Provide a warm, memorable and personalised welcome to all guests at the hotel.
* Anticipate guest needs and action any requests.
* Answer incoming telephone calls.
* Handle all reservations for accommodation and restaurants in a professional manner.
* Prepare guest accounts accurately, prior to departure.
* Always adhere to our Front of House customer care policy.
* Maintain a high level of guest satisfaction.
Qualifications
* Must hold a valid Right to Work in the UK
* Smart personal presentation and polite and friendly manner
* Passionate about delivering the highest standards of customer care
* Previous experience as an Hotel Receptionist desirable but not essential
Additional Information
Old Thorns Company Benefits
* Countryside setting
* A large variety of Learning & Development opportunities (including apprenticeships and courses)
* Free meals on duty
* Free on-site parking
* Long Service Awards & Long Service Holiday Entitlement
* Employee Recognition Programmes
* 28 days paid holiday entitlement
* Refer a Friend Bonus Scheme (£100)
* Discounts across all Food & Beverage outlets
* Discounted access to our on-site gym and pool
* Discounts on Spa Treatments and Products
* Discount on Golf Retail Products in the Proshop
* Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)