Overview
Aftermarket Manager – UK at Steelwrist, the fastest growing manufacturer of tiltrotators and quick couplers in the world. Our vision is to lead in developing, manufacturing and selling work tools that increase excavator efficiency.
We are looking to add an Aftermarket Manager to our UK team. Customer support is key to our success. You will work in a fast‑paced environment as part of a growing, professional team. Core company values: responsiveness, simplicity and speed.
Responsibilities
* Provide technical support via phone/email and in person to dealers, service partners and end customers.
* Support end customers in the field through management of our service partner and dealer network, resolving issues onsite.
* Participate in technical training for our dealer and service partner network.
* Assist with evaluation and reporting of warranty claims.
* Act as link between UK subsidiary and manufacturing facility in Sweden on all aftersales matters.
* Represent UK subsidiary in periodic service meetings at our headquarters in Sweden.
* Develop and maintain long‑lasting and meaningful relationships with customers, dealers and service partners throughout UK and Ireland.
* Represent brand at industry exhibitions throughout UK where required.
Position based at Banbury, Oxfordshire, with national travel and factory visits. Factory product training, company vehicle, phone, laptop, iPad provided.
Personal Qualities
* Good communication skills and professional attitude.
* Punctuality and reliability.
* Logical and pragmatic approach with healthy technical curiosity.
* Strong sense of customer service and ability to negotiate and mitigate.
* Team player with initiative and autonomy.
Benefits
Competitive remuneration package, fun and engaging work, alongside committed and knowledgeable colleagues in a successful, rapidly growing company.
#J-18808-Ljbffr