First Line Support Officer Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council, to join the team as a First Line Support Officer. As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First Line Help and Service Desk support within established parameters. Hours: Full time, 37 hours per week. Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break. Location: Onsite full time - with potential to move to a Hybrid basis after 3 months training. Duration: 6 months, temporary basis. Pay Rate: £13.69 per hour Responsibilities: Ensure service performance is consistently within established parameters. Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required. Customer Support: Offer day-to-day support, guidance, and mentoring to customers within our organization (WMBC) and collaborate with other team members to maintain a high level of service. Provide advice, guidance, contributing to the continuous improvement of the overall support function. Requirements: Previous experience within Help and Service Desks. Passionate about IT. Excellent communication skills with the ability to provide guidance. Adept at managing and prioritizing tasks to meet service delivery expectations. Flexibility to...