Main area Administration Grade Band 6 Contract Secondment: 5 months (End date of FTC 30th September 2026) Hours Full time - 37.5 hours per week (Base Smithfield One Building, Hanley (initially)) Job ref 205-7876534-A
Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Smithfield One Building, Hanley Town Hanley Salary Experience and current salary Closing 01/06/2026 23:59
Senior Operations Service Manager
Band 6
Job overview
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
* North Staffordshire Combined Healthcare NHS Trust
* Midlands Partnership University NHS Foundation Trust
* University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
* Staffordshire and Stoke-on-Trent Integrated Care Board
The post will form part of the Acute Care at Home Operational team, which is currently based at Smithfield One building, Hanley. Acute Care at Home is a countywide admission avoidance hospital service that provides a Community Rapid Intervention Service (CRIS) - 2hr urgent response, Virtual Wards and an Acute Visiting Service. The post is for a countywide role that is a secondment that can support the Team for 6 months whilst we assess the value of having the role permanently. It gives staff the opportunity who have or are interested in a different part of the Trust that will give them additional skills, knowledge, awareness and experience.
Main duties of the job
The role is pivotal in supporting the Operational Managers and Matrons in ensuring the right resources are available across the Teams, supporting in operational planning, service development opportunities, achieving performance targets and reporting and demonstrating continual improvement of high quality patient care across the services.
It would be providing countywide support so may need to work and attend meetings in other bases used by the Service.
Detailed job description and main responsibilities
Communication and Relationship skills
2 years experience in an Acute Trust or similar NHS setting
Project management and operational support across the key services
monitoring of performance and presenting to the senior management team
analysis and interpretation on a range of information in order to understand the services and financial and clinical performance and activity
ensuring that systems are developed to monitor Care Group and Service Lines of performance in relation to national and local standards such as the management of referrals, response levels, patient standards, clinical governance and the NHS long term plan
Incidental contact with patients
to support the service to deliver value for money and the planning of associated cost improvements and efficiencies across services.
Person specification
Qualifications
* Educated to degree level or relevant experience
* Diploma/Degree in Management or health related subject
Knowledge, Skills and Experience
* 2 yrs experience of working in an Acute Trust/NHS organisation in a management role
* Operational management skills and experience
* Diplomacy and ability to deal with difficult situations
* Leadership and team building skills
* Ability to work in high pressured environments and work to deadlines
* Excellent communication skills oral and written
* Ability to develop and deliver action plans in relation to NHS agendas
* Knowledge of business planning processes
* Able to positively influence to ensure effective and efficient delivery of the service
* Experience of management of change issues
Personal Qualities
* Positive mindset in respect of supporting organisational change; learning and continuous improvement
* Effective interpersonal and intrapersonal skills including a high degree of self awareness and self regulation
* Takes responsibility and is accountable for delivering to their agreed objectives
* Consistently professional, collaborative and compassionate in their approach
* Acts to support and enable effective teamwork
* Delivers work of consistent and predictable high quality
* Ability to travel to and work across multiple sites
* Shows curiosity, self discipline and perseverance
We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
Visa eligibility notice
The UK Home Office has imposed an emergency brake on specific visa routes.
* Skilled Worker visas cannot currently be issued to Afghan nationals.
* Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan. As a result, we are unable to progress applications requiring sponsorship under these routes.
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