As a Central Support Coordinator you'll play an important role by supporting our colleagues in delivering the best end of life care, support and experience. You'll work as part of a team covering all administration, bookings, invoicing and processing across the End of Life Services Department.
What you'll get...
1. 31 days leave (incl bank holidays) rising to 36 with service
2. 20% store discount
3. Healthcare cash plan, pension & share incentive plan
4. Life Insurance
5. EAP (including 24/7 access to virtual GP and annual health check)
6. Financial Wellbeing tools
7. Free onsite parking at our Lakeside Head Office
8. Training & development opportunities
What to expect...
9. Funeral Booking Management: Oversee and coordinate funeral bookings to ensure smooth operations and maximise efficiency.
10. Funeral Plan Administration: Assist with all aspects of funeral plans, including processing payments, cancellations, managing monthly instalments, and customer enquiries.
11. Logistics Coordination: Organise coroner collections, third-party removals, and cremations, while managing associated contracts and service providers.
12. Reporting and Compliance: Prepare and distribute management reports covering contracts, payments, compliance metrics, and service performance statistics.
13. Business Account Support: Assist with the administration of business accounts, including invoice generation and processing for B2B contracts and suppliers.
14. Procurement and Order Management: Track and process supplier orders, price requests, and ensure timely responses to related enquiries.
15. Internal Communications: Maintain and update internal communication platforms, ensuring accurate and current information for colleagues and stakeholders.
16. Regulatory Compliance: Ensure all activities comply with company policies, industry regulations, and statutory requirements.
What we're looking for...
17. IT literate and a competent user of MS Office.
18. High level of understanding, empathy, and compassion.
19. Organised with strong attention to detail and accuracy.
20. Excellent communication skills.
21. Skilled in analysing data and information.
22. Ability to work quickly, meet deadlines and prioritise effectively.
Training...
23. Previous experience within the funeral industry is not required as we’ll provide full training.
About Us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Successful candidates will undergo a DBS check as well as be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.