Description Join Our Team at Corserv Care as a Customer Services Support (TEC Services) Technology Enabled Care (TEC) Salary: £24,308 per annum (From 1 st April 2026, £25,947.47 per annum) Working Hours: 37 per week, Monday to Friday, with 1 Saturday in 4 required to work and therefore a day off in the week Contract Type: Permanent Base: Victoria Advent House, Roche, PL26 8LG. (Combining Office based work & installing TEC services at customer homes). Other: 80% office duties & 20% installs but tasks tend to be more office based to this role. Click here to read more about us and what benefits we offer. About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a Customer Support professional to work in a role combining of office-based customer support functions, and when required working within people’s home to install TEC equipment. If you're looking to grow your career in Customer Services and TEC Care within a supportive and fast-paced environment, we’d love to hear from you. Role Purpose: This is an essential role in supporting people in Cornwall to return to or remain in their homes and to be as safe and independent as possible with the use of TEC (technology enabled care), such as the Lifeline alarm systems and other (TEC) equipment. What you'll be doing: Being first point of contact for customers, families and health and social care professionals. Handling initial enquiries and responding accordingly Process referrals Discussing and recommending suitable TEC packages to meet the person’s needs. Arranging installation and maintenance of (TEC) equipment Ensure installation priority targets are met. Supporting with stock management Arranging self-installation postal Post installation customer interaction Building and maintaining client records Maintaining accurate records of activity Occasional emergency call monitoring About you: Qualifications & experience essential criteria: Level 3 in Customer service or relevant experience in administration or customer care Good knowledge and skills in the use of databases including data input/record keeping. Excellent communication skills Full Driving Licence. A company van is based at the office and is used for the role. Duties will be proportioned out on a rota basis and flexibility will be essential in order to meet the needs of our TEC service and customers. About Corserv Care Trusted – Positive – Innovative – Collaborative – Join us It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development. With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience. ABOUT THE TEAM Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall. Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV. Closing date: Midnight Thursday 26 th February 2026. Corserv Care look forward to receiving your details and we will respond to your application. Due to the large number of applications, we will be viewing applicants on a daily basis and we may contact you before the closing date to invite you to an interview. We may also close the advert early due to a high volume of interested applicants. Thank you for your interest and we look forward to hearing from you soon!