Application Support Specialist * Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology. * Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience. * Immediate start available - ideal for candidates with strong SQL, application support, and Windows environment experience. * To apply, please email dave.henderson@searchability.com Who are the client? Our client is a rapidly expanding HealthTech organisation based in the UK, with their software deployed in over 95% of NHS hospitals and growing presence overseas. Focused on turning healthcare data into meaningful insights, they deliver cutting-edge clinical intelligence solutions across areas such as critical care, paediatrics, and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree (essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent interpersonal and communication skills * Fluency in English * Experience with remote access tools * Proactive, enthusiastic, and quick to learn * Comfortable working with a high degree of autonomy To Apply… Please apply through this advert or send your CV directly to dave.henderson@searchability.com. By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Technical Support, SQL, Application Support, Windows, Databases, Jira, Remote Access, Healthcare Technology, Clinical Intelligence, HealthTech