The Co-operative Bank plc – Customer Service Officer
Location: Bristol
Hours: 35 hours per week - full time
Contract: 12 month (fixed term)
Role: Customer Service Officer
Overview We’re looking for a Customer Service Officer who will be the first point of contact for personal and business banking customers, supporting customers through our digital transformation while upholding our values and ethical policy.
What a typical day will look like
* Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
* Supporting customers across in person, telephone and secure digital messages
* Identifying and addressing customer needs
* Cash management control
* Updating customer records using various internal systems
* Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
* Protecting and educating customers against fraud and scams
* Engaging with customers from diverse backgrounds, including those who may be vulnerable
* Working towards personal/team targets and objectives
* Adhering to day-to-day regulatory and compliance requirements
* Working as part of a team, sharing and identifying ways to improve the service provided by the branch
* Participating in community outreach and charity projects
Knowledge, skills and experience required
* Previous experience in a customer service environment is essential (cash handling knowledge is advantageous)
* A passion for excellent customer service with a positive, enthusiastic and resilient approach
* Proven success in achieving targets, objectives or deadlines
* Computer literate with the ability to navigate multiple systems while speaking with customers
* Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
* Ability to work in a fast-paced environment
What you can expect from us
* 27 days holiday rising to 30 with service, plus the option to buy 5 extra days
* Competitive pension with up to 10% employer contribution
* Income protection / life assurance
* Commitment to learning & development
* Wellbeing support “Help@Hand” with mental health support, physiotherapy, and GP access
* 2 paid days for volunteering per year
* “MyReward” corporate discount for over 800 retailers and Cycle to Work Scheme
* Family-friendly policies and a supportive working environment
* Colleague network groups committed to inclusion and diversity
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to creating a diverse and inclusive environment where all colleagues can fulfil their potential.
Note: This advert may be closed early if a high volume of suitable applications is received.
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