A growing specialist business within the traditional sash window repair, restoration and replacement sector is looking to hire an Internal Sales & Sales Coordination Executive.
Demand is strong, with a high volume of inbound enquiries generated through digital marketing, alongside increasing commercial and heritage-led opportunities. This role is central to controlling enquiries, qualifying leads correctly, converting opportunities efficiently, and developing outbound commercial relationships.
This is a key operational and sales hire in a young, ambitious business with significant growth potential.
The Role
This is a hands-on internal sales role combining inbound enquiry handling, remote selling, outbound commercial activity, and sales coordination.
You will take ownership of enquiries from first contact through to conversion or handover, ensuring every opportunity is handled correctly and followed through.
Speed, accuracy, confidence and ownership are essential.
Key Responsibilities
Inbound Enquiry Handling & Appointment Booking
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Answer inbound calls and respond to website enquiries promptly
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Qualify all enquiries accurately at first contact
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For enquiries involving 3 or more windows:
Qualify only
Book appointments for field sales staff
Follow defined booking rules with no discretion to override
Ensure visits are booked accurately and efficiently
Remote Internal Sales – Smaller or Distant Works
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Handle enquiries involving:
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1–2 windows, or
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3-window enquiries located over 150 miles away
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Request photographs via WhatsApp (internal, external, close-up and distance shots)
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Assess scope of works remotely
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Sell repair or renewal solutions over the phone
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Close deals without site visits where appropriate
Outbound & Commercial Internal Sales:
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Carry out proactive outbound calling to:
Architects
Developers
Commercial and heritage-focused organisations
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Build relationships and generate new commercial opportunities
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Qualify projects and pass suitable opportunities to senior sales or management
Sales Coordination & Pipeline Control:
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Coordinate engineer surveys, site reports, pricing and proposals
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Chase actions and resolve delays quickly
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Maintain clear visibility of the sales pipeline and next actions
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Escalate issues where service levels or timelines are at risk
What Success Looks Like:
Fast response times to all inbound enquiries
Correct qualification and routing of every lead
Strong conversion of 1–2 window enquiries through internal sales
Efficient use of sales team time
A growing outbound and commercial pipeline
Engineers focused on delivery, not sales administration
The Ideal Candidate:
This role will suit someone who is:
Commercially sharp and confident on the phone
Highly organised and detail-driven
Comfortable pushing for decisions and outcomes
Calm under pressure and decisive
Motivated by performance and earning potential
Comfortable operating in a business where structure is still being built
You must be willing to take ownership and enforce process, not simply support it.
Background & Experience
Strong candidates may come from:
Sash window, glazing or heritage joinery businesses
Home improvement or retrofit sales environments
Construction or building services internal sales roles
Survey-led or technically informed sales processes
What’s on Offer
£32,000 – £40,000 basic salary (depending on experience)
Performance-led commission structure
Strong existing inbound demand
Clear authority within the sales process
Direct access to decision-makers
Long-term progression and leadership potential
*** Do not Delay - APPLY NOW