Senior Category Manager – Operating Supplies & Equipment EMEA
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 7,200 properties corresponding to over 1,1 million rooms in 122 countries. Hilton Supply Management (HSM) is the largest global hospitality-focused organization that supports our brands, owners, and operators. With 6 billion dollars of spend influence, this function has transformed how supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and skilled team members worldwide that also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.
We are currently looking for a Senior Category Manager – Operating Supplies & Equipment to join our team in MapleCourt, our EMEA Head Office in Watford (UK). Please note that this is a hybrid role.
Something about the role
In this role, you will
* Plan, organise, direct and control the purchasing functions for all products and/or services within the Operating Supplies & Equipment category within Hilton Supply Management on behalf of Hilton.
* Develop, evaluate and monitor supplier relationships.
* Pro-actively build relationships with internal stakeholders, ensuring HSM objectives are aligned.
* Develop programs in support of Owners, the Architecture Design & Construction Team (AD&C), Engineering, Brand(s), Safety & Security and Field Operations.
* Facilitate the purchase of quality products at the best value while adhering to Hilton & HSM standards and operating procedures, considerate of ESG concerns, and ensure continuity of supply.
* Manage cross functional activities with the Group Procurement, project and development teams.
* Contribute to the delivery of HSM’s Main Business Objectives.
In order to give you some more insights in the role, we have prepared a position summary. Please note that the percentages are an estimate and may vary on a weekly/monthly base:
Planning Activities (up to 40%). As part of the planning activities, you will:
* Research and qualify products and suppliers for strategic partnerships to fulfil department initiatives including review of supplier references, financial audits and product reviews.
* Develop and maintain excellent knowledge of brand standards related to Operating Supplies & Equipment and feed back to internal stakeholders on any potential updates to deliver savings to Owners and/or Hilton whilst maintaining brand and product quality.
* Where possible, align category management sourcing strategy with global and regional counterparts.
* Forecast cost savings and new or re-bid program synergies.
* Manage the objectives of the department with regards to product compliance with brand standards, optimization and continuity of supply.
* Develop Statements of Work or Scopes of Work (SOW), Requests for Information (RFI) and Requests for Proposals (RFP) utilizing Hilton Supply Management’s supplier and contracts database.
* Ensure that all purchasing programs developed are ‘GPO (Group Purchasing Organisation) ready’ and able to support our 3rd party and franchised GPO clients across EMEA.
* Work with primary stakeholders and Hilton Legal to develop contracts on any exceptions to the standard contract language.
* Analyse all bids using a weighted average, document the cost effect analysis, and award the bids accordingly.
* Incorporate the supplier contract information into the contract database.
* Manage and negotiate supplier contracts and maintain contract files.
* Effectively communicate all program details and ensure E-procurement system is maintained.
* Anticipate the need to develop new programs or refresh existing programs to keep current with product innovation and industry trends.
Next, the Organising Activities (up to 25%). As part of the organising activities, you will:
* Establish priorities and delegate work to team members accordingly, while ensuring optimal allocation of resources.
* Coordinate with the key stakeholders as well as internal and external resources so that objectives are accomplished.
* Disseminate, organise and communicate regarding assignments and projects to internal stakeholders.
* Evaluate and streamline business processes to maximise efficiency and effectiveness within the department.
* Manage the cross-functional link regarding their product lines between the GPO, Projects and Category Management teams.
* Work with suppliers, manufacturers, and cross-functional teams to conduct product reviews, value engineering and product rationalisation. Prepare cost effect analyses.
* Document all cost savings, cost avoidance and revenue generation initiatives within required systems.
* Adhere to measurements established for each department to ensure goals are met or exceeded.
* Engage all available resources to effectively manage conflict resolution and handle disputes in a timely manner.
* Support accounts receivable and payable in the resolution of invoice disputes between hotels, HSM and suppliers.
The role also includes " Directing Activities " (up to 20%). As part of the directing activities, you will:
* Implement and manage departmental processes and procedures to ensure strategies and directives of department are carried out and in accordance with department and company objectives.
* Provide direction to the departmental team members in the performance of their duties, establishing work priorities and achieving management objectives.
* Communicate important and necessary information to team members via emails, internal bulletins, distribution reports, face to face meetings and phone calls.
* Influence stakeholders to accomplish the organisation’s mission, goals and objectives through motivation, communication, attitude, group dynamics and leadership.
* Manage third party relationships, identify primary and secondary suppliers, negotiate and monitor quality and cost of services.
* Leverage effective partnerships with suppliers, internal and external customers and other departments.
* Work in tandem with leadership to monitor department progress and advise them on key issues to help with the decision-making process.
And finally the " Controlling Activities " (up to 15%). As part of the controlling activities, you will:
* Oversee proper controls to ensure that brand standards are followed in the execution of RFQ's.
* Ensure supplier agreements are up to date and files are maintained according to departmental guidelines.
* Ensure business plan is being followed and goals are being achieved and provide feedback accordingly.
* Enforce policies and procedures that will improve the overall operation and effectiveness of the department and Hilton.
* Operate within established budgetary parameters.
For every role, we have created a Candidate Profile. For this specific role, we are looking for a new member of our HSM team who has the following qualifications :
* You have a BA/BS/Bachelor's Degree, MS/MA/Master's Degree or experience in lieu thereof.
* You have relevant years of (international) experience in either hospitality procurement or procurement of non-food goods and services not for resale. Next you have functional experience with sourcing & procurement applications.
* You have a strong understanding of strategic sourcing/category management and procurement environment.
* You have relevant experience in deployment strategies, change management, application support and/or process improvement.
* Ideally you have prior experience utilizing Coupa/Smart Spend and Birchstreet.
* Language wise, you are fluent in (Business) English and ideally in one other language.
Sounds like you? In return we will offer you a competitive salary, compensation and benefits aligned to the Corporate Senior Manager level roles in the UK, including:
* Participation in our annual bonus plan (target 12% - max 18% of the annual base salary).
* Participation in the Hilton UK Pension Plan
* An annual car allowance
* Private Medical Cover (Self & Dependents)
* Access to the Global Go Hilton Team Member and Family & Friends Travel Programs
* Flexibility to work in the office and remote (hybrid role)
* and much more..
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About the company
Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.
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