Join the Emergency Response Operator role at Tunstall Healthcare Group.
About the Role
This is a full‑time, 40‑hour per week position on a rotating 24/7 roster. The role is based in Tauranga with hybrid work options after training.
Responsibilities
* Answer incoming calls triggered by clients’ medical and duress alarms
* Dispatch emergency services when required
* Provide reassurance and remain calm under pressure
* Follow clear protocols and complete accurate administrative processes
* Troubleshoot and support accidental and test alarm calls
Qualifications
* Natural people person with empathy and a calm phone manner
* Strong resilience and ability to stay composed in emergencies
* High attention to detail
* Reliable, team‑focused, and seeking a stable, long‑term role
* Proven customer service experience
* Good computer skills and fast, accurate typing
* First Aid certificate (or willingness to obtain)
Flexibility
The service operates 24/7, so you must be flexible for a rotating roster that includes:
* Afternoon, night and weekend shifts (penalty rates apply)
* Roster provided one month in advance
* Hybrid work available for some shifts after successful training
Benefits
* Hybrid work after training (3–6 months)
* Above Living Wage rates paid + penalty rates
* 5 weeks of annual holiday leave for shift workers
* Free parking and coffee
* Discounts and benefits through the PERKS platform
* Fun team events and recognition awards
* Company‑paid employee wellbeing counselling
* Training and growth opportunities in a purpose‑led company
Diversity & Inclusion
Tunstall welcomes applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and diverse backgrounds. We are committed to equity and inclusion and to creating a workplace where everyone feels respected, valued and able to thrive.
Application Process
To be successful, candidates must have the appropriate work eligibility rights and be prepared to provide a police check, which can be organised and paid for by us.
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other (Hospitals and Health Care)
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