Description
We are looking to appoint a sales driven manager who can help us maintain and develop our existing newspaper and magazine home delivery base via the three areas of new customer acquisition, home delivery service and customer retention.
Application Deadline: 2 April 2026
Department: Shared Support Services
Location: Basildon
Compensation: £35,000 / year
We are looking to appoint a sales driven manager who can help us maintain and develop our existing newspaper and magazine home delivery base via the three areas of new customer acquisition, home delivery service and customer retention. This position will suit a sales driven individual who has experience in these three areas or somebody who is sales driven and has a strong marketing background. Full training will be provided.
About the role
You will be responsible for developing our newspaper home delivery and pre‑paid voucher subscription customer base and ensuring readers receive a first‑class service every day. Working closely with canvassers, delivery partners, editorial, commercial and our customer service teams. You will:
* Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions.
* Make sure every new reader is set up correctly and receives a smooth start to their subscription.
* Monitor daily delivery performance, resolving issues quickly and protecting the reader experience.
* Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn.
* This is a hands‑on role, primarily desk‑based analysis and planning although you will also spend time in the field with canvassers and delivery partners.
About you
* Ideally, you will have experience in circulation, subscriptions, home delivery, or a similar marketing‑led sales role, although full training will be provided for the right applicant.
* Strong customer focus: you care about getting it right for readers, especially when things go wrong.
* Confident communicator, able to work with canvassers, delivery partners, and internal teams.
* Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions.
* Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
* Proactive, resilient and happy to roll up your sleeves in a fast‑moving, operational environment.
Requirements
* Full UK driving licence and willingness to travel within the patch.
* Competent user of spreadsheets and basic in‑house systems.
Key Responsibilities
* Maintain and grow paid newspaper home‑delivery and pre‑paid voucher subscriptions in defined territories through effective new order campaigns.
* Manage field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign‑up data.
* Oversee day‑one and early‑life experience for new readers, fixing delivery and invoicing issues promptly with our delivery and reader services team.
* Track and report on starts, stops, complaints and churn, using insight to shape local plans.
* Develop and run innovative retention and win‑back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions).
* Maintain strong relationships with delivery partners to uphold service standards.
* Act as the internal champion for newspaper home delivered readers, feeding back common issues and opportunities to colleagues.
Skills, Knowledge and Expertise
* Experience in circulation, subscriptions, home delivery, or a similar role.
* Strong customer focus: you care about getting it right for readers, especially when things go wrong.
* Confident communicator, able to work with canvassers, delivery partners, and internal teams.
* Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions.
* Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
* Proactive, resilient and happy to roll up your sleeves in a fast‑moving, operational environment.
* Full UK driving licence and willingness to travel within the patch (including occasional early‑morning checks if needed).
* Competent user of spreadsheets and basic CRM/subscription systems.
* Flexibility to respond to occasional service issues outside standard office hours.
Benefits
* Competitive salary + commission capped at 25% of remuneration
* 25 days holiday + bank holidays + your birthday off
* Holiday buy scheme for extra flexibility
* Structured career progression & ongoing training
* Pension plan
* Employee Helpline counselling and advice
* Perks & discounts including:
o Gym membership
o Cycle to Work scheme
o Eye care
o Retail discounts
* Team building days & annual volunteer charity day
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