Job Opportunity: Credit Controller at Power NI
Power NI, part of Energia Group, is seeking a full-time, permanent Credit Controller based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
The position requires proactive engagement with domestic customers facing difficulties paying their energy bills through inbound and outbound calls. Candidates should excel in fast-paced environments, demonstrate strong listening skills, and focus on solutions while setting clear boundaries and expectations.
About You
* Experience handling difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary with up to 10% annual bonus
* Annual Cost of Living Review
* Holiday allowance of 23-25 days plus 11 statutory days, with options to buy more
* Career progression and development opportunities
* Internal learning and development courses, mentoring, external networking, and year-round learning
* Enhanced maternity and paternity pay, family-friendly policies
* Health care, sick pay, and award-winning wellbeing programs
* Wellbeing Fund for energizing activities
* Sports and social clubs, virtual gym membership, free flu jab, cycle-to-work scheme, volunteering days, and more
If you're energized by the prospect of contributing to the energy transition, apply online. We review all submissions after the vacancy closes and will contact you for the next steps. Good luck!
Skills Required
* Credit Control
* Resilience
* Communication (Verbal and Written)
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Health Care
* Laptop
* Career Development
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