Vending machine and dispensing equipment comes from here.The Centre is also home to our Contact Centre which is a 364 days a year, 7 days a week operation to support with calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team. The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
This role will manage identified projects. You will work across site / EQS functions to ensure project deliverables fall within the applicable scope. Identifying and delivering service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
Working with key business stakeholders, to build a continuous improvement environment to support an ongoing programme of change ensuring the customer needs are at the forefront of any changes.
Supporting the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and better ways of working driving improved SLA’s
Understanding trends and process variations as part of establishing a continuous improvement monitoring system
Assisting in the development and implementation of a ‘best-in-class’ continuous customer centric strategy
Working with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
Experience within FMCG is desirable but not essential
Strong planning and organisational skills, with the ability to prioritise effectively
Strong analytical capability with a creative approach to problem‑solving
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. xkybehq If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.