Are you in search of a versatile position as a Customer Success Assistant, allowing you to apply your skills, build relationships and grow?
If you are looking for a fun, rewarding, and fast-paced environment where you can spend most of your time serving clients whilst they grow their business through generating leads and sales with us.
Your role will be to assist and support 50+ clients in the Letting and Estate agent sector, based throughout the UK, through email communication and Zoom calls.
You will need to love working with people, helping them take the steps to think about their business growth and the opportunities that leads can give them and their business. Supporting them through being the first point of contact of client enquiry, organising catch up calls, and being there to answer their questions.
We need some assistance now—someone to join our team to assist with our customer relations.
Our office is fun and vibrant, with a Google hangout feel. We have lunches and snacks all included, and we all stop to have lunch together every day. We celebrate each other's successes, birthdays, and important moments as a team.
To drive our continued success, we need a great Customer Success Assistant, who needs to be an awesome communicator, a totally success-driven person, and hugely positive, with the ability to organise and be forward thinking.
You will need to be an energetic, enthusiastic, and capable person with a real zest for helping and serving people.
What Skills You Need:
* You have served some time in a customer service environment or can demonstrate good personality.
* You LOVE to help and serve people, and you can demonstrate this.
* You are reliable, conscientious, and courteous, but also firm.
* You understand the importance of getting back to people and keeping others in the loop.
Key Role Goals and Tasks
* Nurture our customers through email communications
* To manage monthly catch up calls
* Co-ordinate and send our reporting files
* Track their success
* Be their point of contact and keep communicating based upon previous conversations
* Keep our client database up to date
* Refer to other opportunities within the group of businesses where suited
Other Tasks Include:
* Manage Excel reports
* Manage Sales Reports
* Manage VA on a daily basis
This is an office-based role, but there is opportunity for a hybrid role.
The salary package will be geared to your previous experience and successes, plus your ability to demonstrate the skills we need. You will be judged primarily on your previous record, communications skills, and character as being suited to working in our organisation.
We are very positive and success-focused, and that is what we are looking for in you.
Our environment is shaped by a commitment to our core values, which form part of the selection criteria for this role. You will need to share a passion for personal development through learning, ensuring that we evolve our offering to be the best it can be, continually adding value for both clients and colleagues alike, whilst building effective, strong relationships based on mutual respect where genuine care and nurture matter.
Salary : £32-35,000 OTE depending on experience
Reference ID: CustomerCare
Job Types: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Education:
* A-Level or equivalent (required)
Experience:
* customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person