Job description
Your contract will be for 18.75 hours per week, consisting of 5 x 4hr shifts including a 15 minute break. Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team.
Responsibilities
* A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries.
Skills and Qualifications
Essential Skills
* A professional yet friendly and engaging way with customers.
* The ability to construct well-written emails and live chat responses in good time.
* An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
* The ability to think on their feet and remain calm under pressure. This is not a script reading role, problem solving will be necessary.
* Experience with PCs on a day to day basis is required, successful candidates will be working with our in house software to manage active orders on the service.
* As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.
Further Information
Customer Service Advisor - Evenings (Part Time) Level 1 - £13,534. Level 2 - £14,112. Level 3 - £15,267. Our aim is for you to achieve Level 3 by the end of year three. SendMyBag.com/careers for more info.