Flexible working - This is a truly unique opportunity to work for a standout event and production agency - working on truly notable events & experiences with household name brands! Fantastic commission scheme Global projects Team building and social events Amazing project portfolio with HUGE names THE COMPANY This company are a global creative agency who have been going over 20 years, specialising in automotive & motorsport. They join the dots between a client's brand vision and their relationship with the sport through engaging experiential activations and cutting-edge technology. This business pushes the limits of what can be done, creating concepts that redefine engagement and leveraging the latest tech, they leave a lasting legacy for brands, whilst crafting unforgettable moments for audiences. Offering the opportunity to work on career defining events, within a close-knit team - now is a perfect time to join as their new Head of Client Services! THE ROLE Due to their ongoing success, they are now looking for a confident and proactive Head of Client Services to join their high-performance account management team. You will lead key client relationships, drive account growth, and oversee the delivery of exceptional event experiences. This role is pivotal in strengthening long-term partnerships, ensuring client satisfaction, and guiding teams to deliver operational excellence across live, virtual, and hybrid events. A broad role, the Head of Client Services responsibilities will include: Serve as the senior point of contact for strategic client accounts. Build deep, trusting relationships with clients through proactive communication. Lead strategic planning sessions and client reviews. Translate client objectives into executable strategies. Develop and implement account plans that support growth and retention. Identify upsell and cross-sell opportunities across event services. Pitch new concepts, formats, and innovative solutions. Oversee the successful delivery of multiple large-scale or complex events. Ensure events meet KPIs, timelines, and budget expectations. Mentor and guide account and project teams. Collaborate with creative, production, operations, and finance teams. Own account financial performance including forecasting and profitability. Create accurate scopes, proposals, and pricing models. Manage resource allocation for maximum efficiency. THE CANDIDATE The Head of Client Services will have 5 years experience in client services or account management within events live events. You must have a proven track record of managing major accounts and complex event delivery. Additionally, you will be a strong communicator and leader who feels confident mentoring and developing a team! In return this agency is giving the new Head of Client Services the opportunity to take their career to the next level, working with some of the best in the business - this is an opportunity not to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit to view all of the opportunities we are recruiting. Vacancy ref: MM16256 As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know.