Salary: £35,000 - 40,000 per year Requirements: Excellent interpersonal and customer engagement skills, with the ability to communicate technical concepts clearly Advanced troubleshooting expertise across Windows 10/11 and macOS platforms In-depth experience with Active Directory, Group Policy, Microsoft 365, Azure, and Azure AD Connect Proven background supporting server infrastructure and virtualised environments Working knowledge of PowerShell and scripting for automation and administration Hands-on experience with Endpoint Detection & Response (EDR) and security tooling Demonstrated experience managing SharePoint environments and delivering Microsoft cloud migrations Familiarity with Mobile Device Management (MDM) platforms, including Microsoft Intune Experience leading and contributing to technical projects both independently and collaboratively Strong organisational skills with the ability to manage multiple priorities while maintaining attention to detail Understanding of cloud backup platforms and disaster recovery planning Comfortable working autonomously and performing effectively in a fast-paced service desk setting Full UK driving licence with access to a vehicle Responsibilities: Deliver expert-level remote and on-site technical support via telephone and service desk systems. Troubleshoot, investigate, and resolve complex user and infrastructure issues. Lead and contribute to infrastructure projects including server upgrades, workstation deployments, cloud migrations, and network implementations. Develop and implement initiatives to enhance service desk efficiency and overall service delivery. Manage and support server environments and hosted solutions. Maintain Azure, Exchange Online, and Microsoft 365 environments. Administer SharePoint environments. Support domain services and Group Policy management. Ensure network security, data protection, and compliance standards. Support disaster recovery and cloud backup solutions. Implement proactive monitoring and automation improvements. Manage MDM platforms (including Microsoft Intune), endpoint security solutions, and mobile devices. Support routers, switches, VLANs, WAN/LAN, VPN, DHCP, DNS, and WiFi infrastructure. Support and manage cloud-based VoIP systems. Maintain accurate and detailed technical documentation for systems and processes. Technologies: Active Directory Azure Cloud Support LAN macOS Microsoft 365 Microsoft Intune Mobile Network PowerShell Security SharePoint VPN Windows Office 365 DevOps More: We are an established and growing IT services provider seeking an experienced Senior IT Support Engineer to join our technical team. This primarily remote position involves occasional on-site work across the Central Belt of Scotland. In this role, you will combine high-level technical support, systems administration, and project delivery, playing a key role in maintaining, improving, and securing client IT environments while contributing to broader infrastructure and service improvements. This is an excellent opportunity for an experienced support professional looking to advance into more senior technical responsibilities within a forward-thinking environment. last updated 8 week of 2026