Customer Service Agent – Make Every Conversation Count! Location: Southend-on-Sea Salary: £25,000 – £28,000 basic up to £200 monthly bonus Hours: Full-time, flexible rota – hybrid after training Are you a natural people-person who loves delivering service with a smile? Do you thrive in a buzzing, fast-paced environment where no two days are the same? We’re recruiting on behalf of a leading insurance provider for a Customer Service Agent who leads by example, inspires team spirit, and always puts the customer first. If you can combine warm, empathetic communication with the drive to meet targets, this could be the perfect career move. Why You’ll Love This Role Great Pay – £25,000 to £28,000 basic plus up to £2,400 in annual bonuses Time to Recharge – 33 days’ annual leave (including bank holidays) your birthday off Benefits that Care – Health cash plan, pension scheme, holiday buy scheme, staff travel insurance discounts Growth & Development – Ongoing product training and clear career progression pathways Supportive Culture – Friendly, collaborative team where your ideas are valued Convenient Location – Southend office with excellent transport links and local amenities The Role As a Customer Service Agent, you will: Provide expert, friendly support to customers Listen, empathise, and resolve queries across calls, emails, and live chat Guide customers through policies, claims, and any needs Achieve service and quality targets while keeping a personal touch Stay compliant with FCA regulations and company policies What We’re Looking For Experience in customer service or contact centre environments Comfortable working to sales and service targets Excellent rapport-building skills and a caring approach Confident using multiple systems and handling varied queries Positive, proactive problem-solver with great teamwork skills Shift Pattern After training, you’ll work flexibly within these hours: 37.5 hour working week Mon–Fri: 8:30 AM – 8:00 PM Sat: 9:00 AM – 5:30 PM Sun: 10:00 AM – 5:00 PM Includes 1 Saturday per month one Sunday per month. Ready to join a company where great service is truly valued? Apply now and start your journey toward a rewarding customer service career