Length of employment: Job Summary: As the Universal Credit - Prevent/Corrections Product and Performance Leader you will be required to have strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, make sound decisions, and implement change at pace. Working with stakeholders to identify risks and potential mitigations, building capabilities to prevent fraud and correct error within Universal Credit, contributing to the reduction in Monetary Value of Fraud and Error. (MVFE). You will be responsible for the line management of teams across multiple locations, leading to ensure sites deliver excellent customer service. You will monitor performance and proactively share insight and good practices across the Prevent & Corrections communities and with Senior Leaders. You will work collaboratively with UC Programme and Transformation/Design colleagues to develop processes and make continuous improvements to the service, with responsibility for implementing changes effectively into teams. Job Description: As the Universal Credit - Prevent/Corrections Product and Performance Leader you will be required to have strong leadership skills in an operational environment. You will monitor and drive performance, lead, coach and empower teams, make sound decisions, and implement change at pace. Working with stakeholders to identify risks and potential mitigations, building capabilities to prevent fraud and correct error within Universal Credit, contributing to the reduction in Monetary Value of Fraud and Error. (MVFE). You will be responsible for the line management of teams across multiple locations, leading to ensure sites deliver excellent customer service. You will monitor performance and proactively share insight and good practices across the Prevent & Corrections communities and with Senior Leaders. You will work collaboratively with UC Programme and Transformation/Design colleagues to develop processes and make continuous improvements to the service, with responsibility for implementing changes effectively into teams. Leadership & Liaison: At a Senior Leader level, act as the point of contact for Fraud, Error and Debt (FED) issues. Link across Business Planning and Operational teams, ensuring best use of resource, including workflow. Strategic and local reporting to support planning of required Service Delivery resources. Managing key delivery workstreams to positively impact customer journeys through process/key business metric development. Assurance & Insight: Gather and provide input and insight on FED Risks through MI analysis and Assurance processes. Analyse workstream MI to provide input into wider Fraud, Error and Debt strategies. Increase visibility & understanding of Fraud, Error and Debt measures to support Service Delivery. Provide input to senior leads to support building a cohesive view of FED risks through analysis and assurance. Proactively sharing insight and good practices across communities. Communications & Engagement: Raise awareness of Fraud, Error and Debt risks, issues, and solutions. Ensuring Operations understand how they can reduce FED and deliver on strategic objectives. Commission/support campaigns through content development to raise awareness of Fraud, Error and Debt across FED Action Weeks. Support capability/development within Service Delivery to reduce FED, working closely with UC Transformation/Design, Operational Delivery/FED Network Leads and Counter Fraud stakeholders. Prevent & Corrections: Identify risks and potential mitigations and build capability to prevent fraud and correct error within Universal Credit. Lead activity to prevent fraud and reduce incorrectness within UC. Manage resource levels across operational delivery workstreams within Prevent and Corrections Delivery Team to contribute to the Departments MVFE and AME targets. Identify risks and potential mitigations and build capability to correct. Liaise with policy, legal and transformation/design colleagues to develop, test and land specialised repair processes. Work collaboratively with colleagues across DWP to contribute to the reduction in Monetary Value of Fraud & Error (MVFE). Key Tasks include Leading, geographically disparate operational teams within Universal Credit to prevent and correct Fraud and Error Coordinating testing and development of fraud and error reduction features, including working on the necessary policy and legislation required to adapt our Operating Model. Analysing data from across various Fraud, Error & Debt campaigns. Identify and build capability to improve the levels of fraud and error by developing a robust understanding of the causes with solutions to improve. Balancing complex supply and demand to ensure the most effective use of resource to combat Fraud & Error Aligning strategies and prioritisation of relevant associated teams across directorates. Establishing effective ways of working, coordinating actions to address the largest areas of fraud, error and organisational inefficiency. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more. An inspirational and resourceful leader able to drive performance and deliver a positive and efficient service to our customers. Actively promotes health and well-being and takes responsibility to maintain a safe and healthy working environment. A strong personal commitment to people engagement empowering people to deliver a professional, quality service. Accountable for the management of performance within their teams, undertaking regular face-to-face performance reviews with their direct reports, identifying risks to performance achievement and driving forward continuous improvement. Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation. Encourage collaborative working between teams and directorate to drive innovation and service improvements. Be committed to their own professional development and building the capability of others. Key Relationships: Working collaboratively with stakeholders in Counter Fraud, Transformation and Design, Programme, Policy, Legal and Operational Delivery. Liaising with colleagues across DWP to reduce error and develop a risk-based approach to prevent fraud. Leading Service Delivery Management and supporting the Prevent and Corrections Senior Leadership Team. Key Criteria: The successful candidate should be able to demonstrate the following: A successful track record of leading geographically dispersed teams and supporting development of processes across complex key loss categories to rectify error, including a robust understanding of applying regulations. (Lead criteria). Effective coaching and communication skills, with a continuous improvement mindset and the ability to identify and implement efficiencies in services/processes to prevent fraud and correct error (contributing to the reduction in MVFE). Professional credibility with proven experience of working in partnership and collaboratively with others (internal and external) at a senior level to influence, challenge and achieve quality outcomes. Building trust with stakeholders to generate commitment to goals. Ability to develop new and creative thinking, delivering plans for improving services/strategies, delivering a timely, high quality and cost-effective service. Able to manage risk, reach sound judgements and influence decisions. Articulate a strong strategic vision to others and develop plans and activities to deliver against Directorate and Departmental objectives. Build and motivate a diverse and inclusive team to deliver high performance against stretching goals. An experienced communicator demonstrating personal accountability through periods of change, supporting the team, focusing and listening to people, building capability, fostering and embedding a climate of personal development and continuous learning for all. Behaviours We'll assess you against these behaviours during the selection process: Key Behaviours (Level 3) Leadership (Lead Criteria). Making Effective Decisions. Changing and Improving. Delivering at Pace The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: Presenting the work, ideas and experience of others as your own. Copying content from an online/published source. Using forms of Artificial Intelligence to produce application content which you present as your own. We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective. This vacancy is using Success Profiles, and will assess your Behaviours and Strengths for the role. How to Apply | Civil Service Careers (civil-service-careers.gov.uk) provides advice and tips on applying for roles in the Civil Service Stages for applying - See Candidate Pack for fuller details about each stage. As part of the application process you will be asked to complete a personal statement and behaviours. Further details around what this will entail are listed on the application form Stage 1 - Complete eligibility section of the application form. Stage 2 - If eligible, you will be invited to complete your application using a Personal Statement of 1000 words. You need to demonstrate evidence against the key criteria. Stage 3 - Written Sift - The written sift will be conducted using evidence from your Personal Statement of 1000 words. This will be assessed against the Key Criteria within the responsibilities section of the advert. When completing your Personal Statement, please read and understand the Key Criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several Key Criteria. You may not be able to meet all the Key Criteria, but please ensure you provide as much evidence as you can to allow us to assess your skills, knowledge and experience. Share with us what makes you suited to this role. We would like to find out what you can do, the skills you hold and the life experience or passion that you have that could be aligned to the Key Criteria. In the event of a large number of applications we will use a Lead Key Criteria to initially assess your application at the sift stage. Candidates who pass the initial Sift may be progressed to a full Sift or direct to interview. Please Note- If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Stage 3 - The interview process: This will consist of a interview which will last approximately 30 - 40 minutes. This will be a blended interview assessing a mixture of behaviours and strengths as detailed in Success Profiles, Blended Interview You will be asked a mixture of Behaviour and Strength questions. A blended interview aims to be more of a conversation at interview, offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential. An example of a Behavioural question would be: Tell me about a time you have set about improving customer service, giving a sense of pace and criticality of success? How did you ensure this activity achieved its objectives whilst keeping costs under control? What tools and techniques did you use? It may help to use one or more examples of a piece of work you have completed or a situation you have been in and use the WHO or STAR model to explain. To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions It is difficult to prepare for strength type questions. However, you can think through your answers, focus on your achievements and aspects you enjoy and decide how these can be applied in the organisation and role. Sift and Interview dates Sift: Week commencing 2nd June 2025 Interview: Week commencing 16th June 2025 Further Information Find out more about Working for DWP A reserve list may be held for a period of 3 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.