Service Desk Analyst (1st Line) Location: Bideford Office based: 5 days per week Experience: 1 years in a 1st Line / Service Desk environment We’re looking for a Service Desk Analyst to join our IT team, based full‑time in our Bideford office. This is a great opportunity for someone early in their IT career who has a genuine interest in technology and wants to build strong foundations in a hands‑on, supportive environment. What you’ll be doing Providing 1st line support to colleagues, logging, triaging and resolving IT issues Using a service desk / ticketing system (such as Jira or similar) to manage tickets and updates Building laptops using standard images Diagnosing hardware issues, including taking PCs and laptops apart and reassembling them Escalating issues appropriately and working closely with the wider IT team Delivering a friendly, professional service to users across the business What we’re looking for 1 years’ experience in a 1st line, help desk or service desk role Exposure to a service desk or ticketing system (e.g. Jira or similar) A keen interest in technology and how things work Comfortable working with hardware, including laptop builds and repairs Proactive, logical and eager to learn Good communication skills and a strong customer‑focused mindset Why join us? A hands‑on role with real opportunity to develop technical skills Supportive team environment with scope to learn and progress The chance to be part of a business that values collaboration and development If you’re passionate about IT and looking for an early career opportunity or your next step in tech, we’d love to hear from you.