Main Function (Sales Trainer)
To support the Group Head of Sales in:
* Identifying sales training requirements for all levels of the Miller and St Modwen sales teams.
* Developing, implementing, and reviewing the effectiveness of sales training programmes across the company.
* Delivering sales training for all sales disciplines and levels, including Sales Director.
Key Functional Areas (Sales Trainer)
* Design and deliver engaging sales training programs, workshops, and coaching sessions.
* Develop training materials, including presentations, manuals, and e-learning modules.
* Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
* Implement, manage, and review the Mystery shopping program, developing it into new areas of the customer journey.
* Review key data points such as mystery shopping results, sales data, and customer survey data to identify training needs.
* Review sales policy and procedure compliance to identify training needs.
* Manage the Sales Pathway to ensure all Sales Managers/Development Sales Managers complete within given timeframes.
* Deliver the Miller Homes Induction to ensure new hires understand company products, services, and sales strategies.
* Liaise with third parties including mystery shop companies and training providers.
* Partner with regional businesses to support specific and tailored sales training needs.
Key Capabilities Required (Sales Trainer)
1. Skills and Capabilities
* Must possess excellent interpersonal and communication skills, able to relate to people at all levels of an organization, both internally and externally, establishing and maintaining respect professionally and personally.
* Be commercially aware and competent.
* Have the confidence and ability to deliver quality training.
* Strong time management skills, with the ability to meet deadlines.
* Able to absorb numerical and financial information, distill it, and report on it.
1. Behavioral Attributes
* High personal and professional integrity, presence, drive, determination, and enthusiasm.
* Maintain the highest levels of professionalism and personal presentation.
* Self-motivated, innovative, and able to think outside the box.
2. Knowledge, Experience, and Qualifications
* Experience in training and supporting sales teams.
* Ideally, experience in a senior sales role in the new homes building sector with a proven record of delivering results.
* Ability to review data to identify training requirements.
* Experience in developing training programs is preferred.
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