Job overview
An opportunity has arisen for Ward Clerk to be part of a supportive and forward-thinking team. We are looking for an enthusiastic, reliable, and flexible individual with excellent communication and administrative skills to work as part of the team.
You will be responsible for greeting our patients, families, and visitors as they arrive on the unit. IT skills are necessary and knowledge of Flex system would be beneficial, but training will be given. The successful candidate will enhance our team to maintain the highest standards of record keeping in line with data protection have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.
We have a part-time position available. Flexibility is essential to cover weekly working patterns
For more information on the day to day work schedule of our Ward Clerk's please see the link below
Main duties of the job
To provide a professional and courteous “front of house” service for all staff and visitors utilising the facilities provided by the unit at Lancashire Teaching Hospital, always acting in a professional and courteous manner. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.
The wide variety of activities undertaken by the Trust means that responsibilities must be shared with other staff members/immediate co-workers. Teamwork and collaboration are vital, as is a flexible approach to both working duties and hours worked
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience, which means your role is pivotal and something really to be proud of
Detailed job description and main responsibilities
For more information about this role, please refer to our detailed job description attached to this vacancy
Person specification
Qualifications & Education
Essential criteria
1. General education – English and Maths at High School level.
Knowledge & Experience
Essential criteria
2. Experience of email, internet, excel and PowerPoint
Desirable criteria
3. Admin experience
Skills & Abilities
Essential criteria
4. Ability to prioritise work.
5. Excellent communication skills
6. Ability to use own initiative and work with minimal supervision
7. Ability to manage time and workload
Values & Behaviours
Essential criteria
8. Ability to show care and compassion to patients and visitors
9. Flexibility to meet the demands of the service
10. Understanding of confidentiality