The Associate Client Success Manager will support a portfolio of subscription-based and efficiently managed service clients by providing scalable success management, essential reporting, asset oversight, and usage guidance. This key role ensures that all clients—regardless of engagement level—receive consistent value, communication, and visibility. It serves as a bridge between transactional IT services and high-touch managed engagements, helping to deliver a cohesive and positive client experience across the board.
This is a junior-level, client-facing position ideal for someone with 1–3 years of experience in customer support, client coordination, or IT service administration who is eager to build a career in technology account management or client success.
If you thrive in a dynamic, fast-paced environment, are passionate about building meaningful client relationships, and want to make a tangible impact in a growing technology business, we’d love to hear from you.
Knowledge & Experience
Essential
* 1–3 years’ experience in a client-facing role (tech support, admin, or sales coordination)
* Basic understanding of Microsoft 365, Cisco licensing, or IT service platforms
* Strong attention to detail and documentation habits
* Excellent communication and time management skills
* Comfortable with customer calls, reporting tools (Excel, Power BI, or similar)
Nice to Have
* Experience in an MSP, VAR, or IT reseller environment
* Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango)
* ITIL awareness or entry-level IT certifications
Personal Attributes
* Ambitious and eager to grow within a client success or technology role
* Proactive mindset with a willingness to take initiative and learn
* Strong communicator, comfortable in client-facing conversations
* Organised and detail-oriented, with good follow-through
* Curious about technology and motivated to build product knowledge
* Adaptable, positive, and thrives in a collaborative, fast-paced environment