Warranty Advisor – Lookers, Volvo Bishop Stortford
Salary: up to £40k (including OTE). Contract: Permanent. Hours: Monday – Friday 8am – 6pm.
About the role
Join our Service hub at Bishop Stortford and work with a supportive team of seven. You will report to Chris Watson and be responsible for processing warranty claims, liaising with customers in person, on the phone, and via email. A customer service professional with a technical background in automotive is sought.
Responsibilities
* Process warranty claims to manufacturer standards
* Assess the quality of warranty job cards and provide feedback to workshop
* Invoicing and other ad‑hoc administrative tasks
* Support paint and body claims
* Interact daily with customers over the phone
Qualifications & skills
* Customer service background with strong attention to detail and organisation skills
* Excellent communication, friendly yet professional manner with customers and colleagues
* Strong IT skills – proficient with Microsoft packages
* Technical or automotive background; Service Advisor or Warranty Advisor experience preferred
* Ability to build strong, lasting relationships with colleagues
Benefits & rewards
* Competitive salaries with clear pay scales
* Generous annual leave allowance increasing with length of service
* Eligibility to join colleague car plans and cycle‑to‑work scheme
* Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
* Critical illness cover after 2 years plus life assurance and free will writing service
* Techscheme for latest tech, eye care scheme and discounted shopping vouchers
* Employee assistance programme and free access to Smart Health (24/7 GP services)
About Us
Lookers is one of the top three automotive retailers in the UK, representing 32 manufacturer brands across more than 150 dealerships. We value our people and offer market‑leading rewards and benefits.
Equality & Inclusion
Lookers is an equal opportunities employer committed to a discrimination‑free, inclusive environment. Successful applicants will undergo employment checks (employment, address, credit history, criminal record). Driver’s licence checks will be carried out for roles that require driving.
To apply, please email georgiarayner@lookers.co.uk.
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