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Customer Service Apprentice - Student Retention (Manchester)
, Apply From: 28/04/2025
Learning Provider
Delivered by METAGEDU APPRENTICESHIPS LTD
Employer
GLOBAL BANKING SCHOOL LTD
Vacancy Description
Main Responsibilities
* Track and support assigned learners for retention and completion.
* Monitor attendance and assist with academic interventions as needed.
* Maintain contact details for department contacts and learner statuses.
* Aid reenrollment efforts for progressed learners.
* Verify learner details on Thesis and inform relevant departments.
* Re-engage disengaged students for productive study.
* Contact and assess barriers for all assigned students.
* Maintain accurate records promptly.
* Develop customised re-engagement plans with academic collaboration.
* Engage with internal and external stakeholders for student retention.
* Follow professional guidelines for nonattending students.
* Ensure Retention Officer presence at all campuses.
* Participate in minute-taking duties.
* Timely maintenance of weekly reports.
* Serve as the primary point of contact for allocated learners.
* Utilise appropriate communication tools while ensuring GDPR compliance.
* Maintain confidentiality and data protection standards.
Key Details
Vacancy Title
Customer Service Apprentice - Student Retention (Manchester)
Employer Description
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities.Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.
Vacancy Location
4 Universal Square, Devonshire Street North Manchester M12 6JH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000316710
Key Dates
Apply From
28/04/2025
Closing Date For Applications
2025-05-21 23:59:59
Interview Begin From
Possible Start Date
2025-05-22 00:00:00
Training
Training to be Provided
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.
Learning Provider
METAGEDU APPRENTICESHIPS LTD
Skills Required
Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsIT skillsTeam working
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