Our Client, a large Finance Sector firm, are seeking a Senior Customer Services Administrator to join a friendly, well-established contact centre team. Reporting to the Team Manager, the Senior Customer Services Administrator will be responsible for: * Act as first point of contact for customers, handling inbound calls and e-mails, providing support, resolving issues, and ensuring customer satisfaction * Answering incoming calls from customers in a professional and courteous manner * Providing accurate information to customers and resolving any issues they may have * Working collaboratively with other departments to ensure customer needs are met The ideal candidate for the role of Senior Customer Services Administrator will have: * A minimum of 2 years' experience in Life Assurance, ideally within a Call Centre environment * Excellent communication skills and telephone etiquette * Good Ability to work well under pressure and in a fast-paced environment * Strong interpersonal skills to be able to deal with people at all levels