Overview
As an ambassador for Fitshop UK, this is a key role in supporting the after-sales customer experience. A varied role responsible for diagnosing product faults and identifying a suitable resolution – whether it is parts required, an engineer visit, or a repair. We need to provide our customers with quick, efficient solutions – by ensuring the workshop provides timely and prompt advice to our customers and our customer care team.
Working hours
The role involves working Monday to Friday, 8 a.m. to 4 p.m.
Benefits
* Full Training
* 37.5 hour contract
* Life Insurance
* 30 days holiday
* Staff Discount
* Employee Assistance Programme
* Pension
Key Responsibilities
* Promptly responding to and resolving customer queries, through telephone calls, e-mails and online, relating to after-sales technical issues - damages, faults and spare parts
* Reviewing and rebuilding returns and faults in the desire to fix and resell
* Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues
* Preparing fault reports and processing spare parts orders
* Providing analysis of root-cause product failures & quality control issues
* Continuous personal growth and development
Skills And Experience
* Confident and driven professional with technical expertise preferably in IT with a good understanding of mechanical & electrical products
* Adept at problem solving & complaint resolution with a ‘can do’ attitude and a proven ability to deliver after-sales care
* Ability to take ownership of customer issues and provide speedy resolution
* Confident communication skills, both written and verbal using email and telephone
* Competent at using MS office & Excel, and be comfortable using email, phones and PC based back-office systems
You will need
* To maintain a calm, confident and enthusiastic manner whilst supporting team members and customers
* A ‘can do’ attitude
* The ability to work collaboratively as part of a wider team
Above all else, you will need to be a great communicator who puts our customers at the centre of everything we do.
Who You Will Work With
In addition to the support from a great team, you will connect with the retail stores, warehouse management, third-party installers and our customer care team. Also liaising with colleagues in other departments to ensure smooth after sales service.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Industries
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