Description At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most. WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide. So, what’s our mission? Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe. This is a part-time position, working 15 hours per week (across 2 days) on a 5-month fixed-term contract. The role will require the successful candidate to be based in our Uxbridge office one day per week. So, what’s the job? You’ll be responsible for the management of all requests for medical assistance from customers, medical providers and international organisations You’ll provide oversight and ongoing education, supervision and support to all members of the WTP medical team You’ll engage in ongoing quality assurance activities, ensuring compliance with the current WTP organisational clinical governance framework You’ll be the escalation point regarding the appropriateness and necessity of medical care and/or transport, identifying customers at risk and escalating care as necessary You’ll engage as the medical expert with insurers and clients You’ll liaise directly with customer’s treating medical doctors in location, air ambulance providers and the customer’s local medical doctor(s) for the purpose of providing medical advice as requested by the Regional Chief Medical Officer, Clinical Services Operations Manager or Registered Nurse / Paramedic on an as needs basis And what are we looking for? You’ll currently be registered with the GMC Medical Register You’ll have extensive post-graduate experience, ideally with a strong background in Critical Care medicine (Emergency Medicine, Anaesthetics or Intensive Care) You’ll demonstrate or have a thorough understanding of the current clinical skills and knowledge required for the provision of medical assistance, ideally in an international setting You’ll have knowledge of safety and quality assurance initiatives and standards in the area of critical care and retrieval medicine, including the ability to conduct audits and data analysis of key outcome measures You’ll have excellent understanding and clinical proficiency in dealing with undifferentiated emergency presentations You’ll possess networking skills – the ability to collaborate, cooperate and network effectively within a demanding culturally diverse, matrix organisation. This includes building strong partnerships with medical and security professionals, and operations experts So, why choose us? We value optimism, caring, togetherness, reliability, and determination. We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – ensures our employees maintain work-life balance with the flexibility of 1 day a week in the office. Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. We also offer some fantastic benefits including: • Travel insurance • Health insurance • Life insurance Income protection • Company subsidised pension • 25 days annual leave • Short term incentive plan • Employee reward and recognition scheme • Flexible working opportunities • Competitive family and parental leave programme • Employee assistance program • Fitness reimbursement scheme • Volunteering leave • Online learning and training opportunities • Professional membership • Work anniversary leave Apply today and let’s go great places together! LI-Hybrid