Overview
Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You’ll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house — driving consistency, innovation, and service quality at every touchpoint.
Responsibilities
* Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
* Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
* Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
* Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
* Drive digital transformation and continuous improvement across all service lines.
* Champion health, safety, and statutory compliance in all aspects of service delivery.
Requirements
* Proven leadership in soft services within an integrated FM environment.
* Strong commercial acumen and stakeholder management skills.
* Deep knowledge of cleaning, waste, hygiene, and workplace operations.
* Experience managing multi-site teams and supplier networks.
* IOSH/NEBOSH (or equivalent) qualification preferred.
* A passion for innovation and delivering outstanding customer experiences.
Shape the future of workplace excellence — apply today and lead the way in integrated FM performance.