Want to lead a new modern, state of the art sports clubhouse in South East England?
Looking foran extremely well organised professional with financial acumen and a common-sense approach, who enjoys meeting and interacting with people. Must be able to demonstrate the skills and experience to ensure the multi-sports Clubhouse – its sporting facilities including padel courts, social spaces, restaurant, bar and event space operate smoothly seven days a week. Responsible for managing and controlling commercial operations day to day reporting to and supported by the Haywards Heath RFC Board.
This is a great opportunity for someone who enjoys sport and the sense of community that it brings and is excited at the thought of playing a significant role in running a brand new, state-of-the art community facility and vibrant sports bar. The Clubhouse and busy padel courts have been operational for just over a year.
Role to commence ASAP.
More information about the club available at:
About Whitemans Green Sports Club
Whitemans Green Sports Club (WGSC) ) is the brainchild of Haywards Heath RFC that has brought together multiple sports clubs – padel, athletics, football, American Football, cricket and rugby - plus many local community organisations as beneficiaries of a new multi-sports pavilion.
There are a number of different areas within the Clubhouse that need to be managed:
* A large bar area open 7 days a week offering various comfortable seating arrangements - live sports are shown on the multiple TV screens.
* A dividable social space that is available for hire for corporate events such as training, team meetings and private events such as weddings and wakes.
* A meeting room with seating for 10 people.
* A commercial kitchen providing food throughout the day plus small plates as per a bespoke menu that changes by day e.g. roast lunches served on Sundays.
* Physio suite is contracted out to a reputable provider of services.
* Shop selling Padel and rugby equipment
* On site Padel courts, and in the future a gym, operate independently but need oversight from the Clubhouse Manager at certain times of the day/evening.
The bar area offers a premium WiFi connection and provides an ideal wfh space for the local community. We want people to feel welcome and comfortable in the Clubhouse, whether alone or with friends and colleagues. The bar and social space both open out onto a balcony featuring covered seating and tables whilst at the south end of the building double doors from the bar will lead onto a 170sqm first floor sun terrace once the gym is built.
To broaden the range of sports and activities available at Whitemans Green all year round and keep the sports offerings current and in line with the requirements of the local population, three canopied padel courts, and in the future a gym, are located alongside the new Clubhouse.
This means that the Clubhouse needs to be fully operational and resourced seven days a week from early until late and we are seeking committed individuals who are motivated to maintain a reputation for excellence at the new HHRFC Clubhouse that will encourage members to visit time and again as a result of high quality and friendly service from staff, great food, surroundings/resources and unrivalled hospitality making the venue a renowned destination for social interaction.
The Role
The General Manager – Clubhouse will oversee the Club's daily operations and manage its business aspects. The primary duties of the post holder will include reviewing and improving operational procedures, HR, staffing, finance, stock control, facility and event hire, assisting volunteers and ensuring the day-to-day smooth running of the Clubhouse, reporting to the HHRFC Board.
A well organised person with financial acumen, who enjoys meeting and interacting with people, who will ensure the Clubhouse sporting facilities, restaurant and bar operates smoothly and can manage and control commercial operations day to day. Must demonstrate ability to give a high level of customer service and commitment to rugby's inclusive values TREDS – teamwork, respect, enjoyment, discipline and sportsmanship.
Responsibilities / Duties
* To manage the day-to-day operation of the clubhouse, event and meeting space, restaurant, bar and its associated operations.
* Be the front-of-house for the Padel company, Smash Padel.
* Program and administer the clubs EPOS and membership system.
* Manage, train and recruit bar team members.
* Deal with any staff issues in line with club policies.
* Ensure that there is a team of bar and waiting staff so that all bookings can be fulfilled.
* Ensure that bar team members carry out their duties in line with their job description.
* Ensure relevant licences are maintained and the clubhouse operates within the terms of these.
* Manage sales, floats, stock inventory, banking and timesheets via the EPOS system in liaison with Treasurer/Board.
* Negotiate hire rates for both sporting and social use of the premises and pitches.
* Ensure health and safety standards are maintained.
* Ensure fire assessments and regular equipment maintenance are carried out in line with legal and insurance requirements.
* Work closely with Commercial team to promote the venue.
* Keep website and social platforms up to date with events, promotions and ticket offerings to generate additional footfall.
* Maintain welcoming appearance of the Clubhouse.
* Ensure security of premises is maintained at all times.
* Deal with any facility issues that arise on a day-to-day basis.
Skills Required
* Minimum 5 years previous experience of working with a mixed team of volunteers & paid employees in a hospitality environment or equivalent.
* Understanding of financial management.
* Proficiency with point-of-sale software and management account reporting.
* Knowledge of regulations related to alcohol service and health code compliance.
* Competency in resource management and inventory control.
* Customer service orientation.
* Commercial acumen in negotiating hire arrangements and other relevant opportunities to improve and enhance the operation of the Clubhouse.
* Previous experience of personnel management.
* Flexibility required since no two working days or weeks will be the same.
Personal qualities
* First class communication, leadership, motivation, and diplomacy skills.
* An appreciation of rugby and its traditions within a commercially focused environment.
* A hands-on work ethic and a flexible approach to working hours and working weekends and evenings.
* Love of sport and desire to deliver quality service to everyone who enters the Clubhouse at any time on any day.
* Trustworthy and responsible, capable of making independent decisions and identifying when to involve input of others.
* Desire to establish the Clubhouse as a best in class community facility.
* Enjoys an ambassadorial quality and brings fun and drive to a team environment.
This is a great opportunity for someone who is invested in community sport and excited at the thought of playing a significant role in running a high profile, state-of-the art community facility and vibrant sports and social club. It is the ideal role for someone who is looking to take on responsibility within the framework of a Community Amateur Sports Club alongside a committed team of directors and volunteers. The prospect of managing the team behind the bar will be motivating – this is a role for a person that enjoys being busy and is always on the lookout for new ways to improve service standards and increase footfall through new events and offerings.
Personality, common sense and a positive attitude to problem solving will be vital along with a desire to make the HHRFC Clubhouse the go to destination in Mid-Sussex and beyond for the local community, businesses, sports users as well as the clubs own membership.
Remuneration package
Salary subject to experience plus benefits including a bonus scheme.
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Experience:
* Bar management: 5 years (required)
* Hospitality: 5 years (required)
* Sports Club General Management: 1 year (required)
* Hospitality General Managment: 3 years (required)
Licence/Certification:
* Personal Licence (required)
* Cellar Management qualification (required)
* First Aid Certification (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person