Overview
As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or in the dining areas, looking after our customers' needs. You will consistently deliver high standards of quality, service and cleanliness in the restaurant and provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect, working as a supportive team member.
Note: This description includes information about support resources and recruitment assistance that may be available. It may reference tools used during the application process and eligibility verification requirements.
Responsibilities
* Deliver high-quality service to customers in a fast-paced environment.
* Prepare food, serve at the till, and assist in dining areas as needed.
* Maintain cleanliness, safety, and food hygiene standards in the restaurant.
* Work as a supportive team member and communicate effectively with customers and colleagues.
* Follow training, company guidelines and management direction in all tasks.
Qualifications / Key Qualities
* Friendly, welcoming, courteous and helpful behavior; able to work well as part of a team.
* Effective communication skills, including attentive listening and face-to-face verbal communication.
* Ability to maintain high energy levels and work both efficiently and productively.
* Positive attitude and willingness to contribute as a team member.
* Commitment to delivering a great customer and colleague experience; hire for qualities and potential.
Benefits
* Holiday pay, service awards, meal allowance, and employee discounts from top brands.
* Premium shift opportunities and additional pay for overnight hours (where applicable).
* Above minimum wage for all team members, plus holiday and sick pay and other benefits.
Recruitment and Application Process
* We use virtual assistance to support applicants through the process and provide timely updates.
* Pre-employment eligibility verification may be required to work in the UK & Ireland, including original documents such as a valid passport or visa with supporting letters where applicable.
* The interview process focuses on values and attitudes, teamwork, and potential for growth rather than just qualifications.
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