Job Description: Operations Coordinator
The Operations Coordinator will work closely with the Area Manager to monitor and develop services within the company, supporting the achievement of organizational goals and maintaining high-quality standards in service delivery in accordance with the Company's Quality Assurance Policy.
Location: Whiteabbey
The role involves liaising with Care Managers, Local Authorities, prospective Service Users, NOK, health professionals, and other agencies involved in training and service development.
Roles & Responsibilities:
1. Source and implement new service packages, managing capacity for clients and staff.
2. Establish and maintain relationships with brokerages and Care Managers within Local Authorities.
3. Create and maintain staff rotas to ensure continuity of care.
4. Prepare reports for invoicing, payroll, and management.
5. Set up new clients on the IT system, upload package details, and prepare client folders.
6. Maintain all client activities on the IT system.
7. Ensure compliance with Care Standards Act 2008 and other relevant legislation.
8. Adhere to the Company's Quality Assurance Policy to deliver quality services.
9. Represent the Company professionally in all communications.
10. Answer telephones promptly and courteously.
11. Maintain confidentiality at all times.
12. Report safeguarding concerns to the Coordination Manager.
13. Contribute to continuous service improvement and participate in company projects.
14. Perform any other duties as required by the company.
What We Offer:
* Competitive annual salary
* £100 Sign-on Bonus
* £200 Refer a Friend scheme (limitless)
* Staff awards and recognition events
* Training opportunities (Level 2 & 3 Health & Social Care)
* Blue Light card
Essential Criteria:
* Strong teamwork and relationship management skills
* Excellent telephone and organizational skills
* English and Maths GCSE, Grade C or above
Desirable Criteria:
* Experience in rostering teams
* Understanding of care legislation
* Experience in the Care Industry
Skills & Competences:
* Dedication, commitment, and flexibility
* Understanding of good care principles
* Ability to work under pressure and manage change
* Empathy, patience, and reliability
* Ability to work in a fast-paced environment
Connected Health is an equal opportunities employer committed to diversity, inclusion, and utilizing the talents of all employees. We welcome applications from all communities.
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