Experience Administrator/Coordinator
Do you dream of delivering exceptional experiences? Do you thrive in fast-paced, dynamic environments where you can showcase your skills and make a real impact? This is a fantastic opportunity to join an award-winning company in York, becoming an essential part of their mission to craft unforgettable experiences. This is a full-time, permanent role, Monday to Friday, offering incredible opportunities for growth and development.
You will be an exceptional Administrator and your day will involve:
* Addressing availability issues with speed and creativity, finding the best alternative solutions.
* Handling unexpected last-minute changes with confidence, ensuring smooth operations while maintaining high-quality service.
* Building strong, effective relationships with key suppliers to deliver exceptional solutions aligned with the company’s brand.
* Communicating seamlessly with suppliers, managers, and internal teams to ensure a flawless experience.
* Assisting customers with modifying their plans, ensuring requests are met within strict timeframes without compromising service quality.
* Upholding high standards by adhering to robust processes and meeting SLA and KPI targets.
The successful Coordinator/Administrator will have:
* Proven experience in a fast-paced, customer-focused role and the ability to manage tasks efficiently while maintaining impeccable attention to detail. You will have a strong interest in providing outstanding service and an excellent understanding of geographical destinations.
* Clear, concise verbal and written communication skills with top-notch English and numeracy abilities are also essential. A collaborative and positive mindset is key to working effectively within a team.
In return, you will receive:
- Comprehensive training and support to help you succeed in your role.
- A vibrant and collaborative team culture that values your contributions.
- Opportunities to grow and make a real impact in delivering world-class experiences.
Competitive Salary: £25K, 33 days of annual holiday to recharge, access to a healthcare benefit scheme and extensive well-being services, including money-back options.
Life Assurance and Death in Service benefit equivalent to 4x your basic salary, Group Personal Pension Plan to help build your future & extensive staff discounts to enhance your experience!
Admin/travel/tours/events/visits/holidays/customer service/administration