Job Description
We’re looking for a dynamic and people‑focused leader to join our Group Protection Claims team. With a competitive salary of up to £60,000 depending on experience. As a Claims Service Delivery Manager, you’ll play a key role in leading high‑performing teams, delivering great customer outcomes and driving continuous improvement across our claims operation.
This is a fantastic opportunity to make a real impact, shaping service delivery while supporting and developing others to succeed.
What you’ll be doing:
* Leading and motivating Team Managers to deliver service, quality and performance outcomes
* Coaching and developing teams to build capability and drive engagement
* Delivering excellent customer outcomes through proactive claims management
* Collaborating with stakeholders across operations, underwriting, finance and planning
* Driving performance through insight, analysis and action planning
* Improving processes and identifying opportunities for continuous improvement
* Ensuring consistency of service, quality and risk management across teams
* Supporting the delivery of regulatory, compliance and data protection requirements
Who we’re looking for:
* Proven experience leading teams in a claims or operational environment
* Strong people leadership skills with a passion for developing others
* Ability to influence and communicate effectively with a range of stakeholders
* Customer‑focused mindset with a track record of delivering great outcomes
* Strong analytical and problem‑solving skills
* Good understanding of risk, compliance and regulatory requirements
* Ability to manage change and drive continuous improvement
* Knowledge of Group Protection products or similar would be beneficial
Benefits:
* The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only)
* There are many discounts we offer – both for our own products and at a range of high‑street stores and online
* We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience
Flexible working
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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