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Job DescriptionWe are looking for an enthusiastic and highly motivated Customer Service Administrator (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Manchester City Centre. As a Customer Service Administrator you will provide property management and tenancy support services to branches, landlords and tenants.Salary £25,150What's in it for you as a Customer Service Administrator?
* Get full training and development
* A good understanding of the residential lettings industry
* Fast paced, fun environment
* Regular team meetings
* Full company briefings
* A career pathway
Key responsibilities of a Customer Service Administrator.
* Managing the effective resolution and disbursement of tenants security deposits, at the end of a tenancy
* Arranging end-of-tenancy check-out appointments and communicating appropriately
* Cross-checking original property inventories against check-out reports, identifying tenant liabilities and preparing schedule of works
* Negotiating with landlords and tenants to agree deductions, within legislative timescales
* Identifying general maintenance or improvements to maintain the property in good order
* Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
* Providing a first-class service to maximise customer retention
* Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Customer Service Administrator.
* Strong customer service skills and confident communicator
* Excellent negotiation and influencing skills
* Good team player
* Ability to stay calm under pressure
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aiva Digicare + workplace / Car leasing and cycle to work scheme
* Colleague discount scheme / Perks at work / Gym discounts
* Life assurance / Workplace pension scheme
* 23 days annual leave, increasing with length of service (and your birthday off)
Bridgfords is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities. CC00628
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Management
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