Sales Administrator | Permanent | Based in Stockton Your new company Our client is seeking a proactive and detail-oriented Sales Administrator to join their dedicated team. This is a fantastic opportunity to become part of a supportive and dynamic environment, where your sales administrative expertise will play a vital role in ensuring the smooth delivery of training programmes and the efficient running of day-to-day operations. Your new role Ensure the efficient operation of sales and administrative processes in collaboration with the Sales and Service Coordinator. Follow established procedures and suggest improvements to enhance operational efficiency. Respond promptly and professionally to stakeholder enquiries and requirements. Monitor delegate arrivals and manage badge allocation. Support colleagues during external audits, including ISO 9001, ISO 45001, and other awarding body inspections. Build and maintain strong relationships with clients locally and nationally to support commercial growth. Use initiative to identify and pursue new business opportunities through market intelligence. Maintain accurate, timely, and appropriately shared records in line with data protection and confidentiality standards. Compile course calendars based on client needs and internal scheduling requirements. Handle commercially sensitive materials with a high level of confidentiality and security. Assist in maintaining and updating the customer database. Provide information, advice, and guidance to clients throughout their engagement with our services. Collaborate with the Sales and Support Coordinator to identify underperforming areas and promote relevant offerings. Conduct targeted tele-sales campaigns to meet monthly sales targets. Represent the organisation at face-to-face marketing events. Manage scheduling for instructors and associate instructors. Liaise with other departments within the wider group to cross-sell services. Work collaboratively with internal and external stakeholders to meet safety, financial, quality, and continuous improvement goals. Uphold high standards of health, safety, and housekeeping. Participate in team meetings and team-building activities. Maintain continuous professional development in line with industry standards. Safeguard the health, well-being, and safety of all students and staff, including vulnerable individuals, by following safeguarding policies and procedures. Promote equality, diversity, and inclusion for all students, staff, and visitors. Adhere to the Prevent Duty by identifying and reporting concerns related to radicalisation and promoting British values. Undertake any additional duties as required. What you'll need to succeed Experience of sales administration and customer relationship management in a commercial training environment Experience of sales order processing, payment handling and invoicing Commercial sales and negotiation skills Ability to carry out market research and competitor analysis / benchmarking activities Computer literate to an excellent standard in a range of Microsoft packages Capable of correctly and accurately receiving and implementing written or verbal instructions Excellent communication, negotiation and organisational skills Demonstrates a commitment to delivering excellent service to delegates and employers. Ability to manage multiple priorities in a deadline-driven environment. Acts with integrity, confidentiality, and responsibility in all interactions. An understanding of Safeguarding and Prevent and a commitment to creating and maintaining a safe environment for all learners Level 2 Customer Service (or be prepared to work towards) Level 2 English and Maths (or be prepared to work towards) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4708506