Join a Leading Team in TonbridgeAre you passionate about providing excellent customer service?Do you thrive in a collaborative team environment?If so, we have an exciting opportunity for you!Join a hardworking and dynamic team as a Motor Engineering Coordinator and play a pivotal role in maximizing recoveries for their Insurer Clients.Location: TonbridgeSalary: £23,000 - £25,000Hours: Full time – Monday to FridayAdditional information: Temp to permResponsibilities:As a Motor Engineering Coordinator, you will:
* Manage the Repair Journey: Oversee the entire process from instruction to payment, ensuring each stage is monitored and managed to prevent delays.
* Customer Service Excellence: Provide exceptional service to clients, handling inbound and outbound calls related to repair queries, total loss, invoicing, and recovery charges.
* Supplier Relationships: Negotiate and agree on storage and recovery costs, maintaining strong relationships with suppliers to ensure a smooth customer journey.
* Prompt Payments: Ensure prompt payments to Approved Repairers and Non-Approved repairers for their services.
* Resolution and Documentation: Achieve first-time resolution of complaints and compile documentation for the recovery pack on non-fault/split claims.