Job Description
Junior Product OwnerRemote Salary: £38,000 p/a + excellent benefits
We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platforms, including a Self-Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product-focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption.
Key Responsibilities
* Gather and document business requirements
* Support prioritisation of enhancements and change requests
* Assist with UAT and defect resolution
* Support implementation and rollout of system changes
* Work with stakeholders across service, IT, and operations
* Help drive adoption and continuous improvement
About You
* Background in Service Desk, Application Support, BA, or QA/UAT
* Experience with CRM or ticketing systems
* Exposure to requirements gathering or system testing
* Strong communication and stakeholder skills
* Organised, proactive, and detail-focused
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