London – Kings Cross (with regular travel across mainland Europe)
Hospitality / Rail Services
Experience Level: 3–4 Years
About the Company:
We are a hospitality-driven company operating within the premium European rail industry,
delivering exceptional experiences to our guests both onboard and on the ground. With
operations spanning across several major cities in Europe, we pride ourselves on
innovation, seamless service delivery, and a culture rooted in excellence.
Job Overview:
We are looking for a proactive and personable IT Help Desk Support Engineer with 3 to 4
years of experience to join our dynamic team. This role supports the IT needs of our UK and
European operations, ensuring that all systems are functional, secure, and optimised for
performance. You will be the go-to person for technical issues, offering first- and secondline support both remotely and in person.
Key Responsibilities:
• Provide first and second-line technical support for hardware, software, network,
and system issues.
• Troubleshoot and resolve IT problems efficiently, with a strong emphasis on
customer service and a “can-do” attitude.
• Act as the IT representative across all bases UK/FR/BE/NL – primarily based in the
UK
• Travel to and support four operational sites across mainland Europe (approx. once
per month or as required).
• Escalate unresolved issues appropriately and follow up on ticket resolution.
• Maintain IT asset inventory and perform routine maintenance and upgrades.
• Assist with onboarding/offboarding employees, including configuring devices and
access permissions.
• Collaborate with central IT teams and local stakeholders to ensure smooth service
delivery.
• Think outside the box to deliver creative, timely solutions to unique problems in a
fast-paced hospitality environment.
Required Skills & Experience:
• 3–4 years’ experience in an IT Help Desk or Support Engineer role, ideally within a
customer-centric or hospitality setting.
• Strong technical knowledge of Active Directory, Microsoft Windows, Office 365,
hardware (laptops, printers, mobile devices), and networking fundamentals.
• Demonstrated problem-solving abilities with an ability to troubleshoot under
pressure and adapt quickly.
• Excellent interpersonal skills and the confidence to support staff in person and
remotely.
• Ability to work independently, prioritise tasks, and multitask effectively.
• Must be physically able and happy to walk between nearby offices daily in the Kings
Cross area.
• Valid passport and willingness to travel regularly across Europe.
• Experience supporting users in a hospitality, travel, or transport environment.
• Knowledge of ITIL practices and/or ticketing systems
• Fluency in any European language is a bonus.
Other Preferable Skills:
• Knowledge of Microsoft Intune for device management
• Knowledge of Box and Sharepoint
• Knowledge of Remote Desktop Tool – Teamviewer/Ninja
What We Offer:
• A collaborative, international working environment.
• Opportunities for travel and personal growth within a unique industry.
• Competitive salary and benefits package.
• Dynamic team culture is rooted in hospitality and innovation.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Hospitality
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