Overview
At Sovereign Network Group (SNG), we believe in more than just providing homes - we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.
We're pleased to have an opportunity for a skilled Debt Advisor to join our team based either from Hurn, Greenham or Blandford. You'll follow our hybrid approach of home, office and resident visit working.
The Role
In this role, you\'ll provide FCA-regulated debt advice to our customers - including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You\'ll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.
Responsibilities
* Delivering regulated debt advice in line with FCA guidelines.
* Supporting customers through financial challenges, including those with mental health conditions or disabilities.
* Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.
* Maintaining accurate, compliant case records and ensuring data quality.
* Building strong, trust-based relationships with customers and partners.
* Signposting or referring customers to additional support where appropriate.
Qualifications
* Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.
* Experience delivering FCA-regulated debt advice.
* Strong knowledge of welfare benefits, income maximisation, and arrears prevention.
* Excellent communication and negotiation skills, with the ability to adapt to different customer needs.
Desirable
* In-depth knowledge of debt solutions, legislation, and best practice.
* Experience managing varied caseloads efficiently while maintaining compliance.
* Background in working with vulnerable customers in housing, financial, or advice services.
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