CRM Campaign Manager
Hybrid - 3 days per week in Surrey office
6 - 12 Months
£220 p/day Inside IR35
We are an amazing place to work, full of endless opportunities, great people, and an outstanding environment. We offer the opportunity to be part of innovation that makes a real difference in the lives of millions of people worldwide, and we are looking for talented individuals to join our journey.
Throughout our history, we've taken on big challenges and strive to be the very best at what we do. This spirit has made us a global leader and continues to fuel our ambition to develop cutting-edge solutions that push the boundaries of what's possible. Join us as we take on the next big challenges of the future.
It is the creativity and diversity of our people that drives our success. We foster an open, collaborative work environment that encourages the sharing of knowledge and expertise. This is a place where you can work with great people and see your ideas brought to life in products and solutions that are shaping the future of how we live.
Your Key Responsibilities
This role reports into the Loyalty Marketing Lead and supports a European head office function with the planning and delivery of CRM campaigns across
18 European markets and 34 languages
.
* Plan, develop, and execute personalised CRM campaigns (Email, Push Notifications, SMS, WhatsApp, Loyalty Apps, etc.) focused on post-purchase engagement and retention, underpinned by customer data
* Brief innovative personalised campaigns across data, copy, and creative teams, coordinating execution across multiple European markets
* Work collaboratively with Data, Operations, Creative, Copy, Product teams, and external agencies to deliver CRM campaigns
* Drive a test-and-learn approach through A/B testing sprints, monitoring, tracking, and reporting on performance to optimise campaigns
* Analyse campaign performance and turn insights into clear optimisation actions
What Success Looks Like
To be successful in this role, you will have:
* Minimum of 2 years' experience in CRM and/or loyalty within a digital marketing environment
* Strong project management skills, ensuring campaigns are delivered on time and against KPIs
* Experience briefing and implementing CRM post-purchase journeys to drive customer retention
* An analytical mindset with confidence in turning insights into actions and experience using reporting tools
* High levels of organisation, attention to detail, and the ability to manage multiple projects and deadlines
* Resilience and enthusiasm when working in complex or ambiguous environments
* Ability to adapt to change, manage contingencies, and make swift, accurate decisions
* Strong stakeholder management and presentation skills
* Excellent collaboration skills with internal teams and agencies to deliver unified business objectives
* Line management experience of at least one direct report (preferred)
Key Behaviours
Self-confident, strong communicator, dynamic, free-thinking, solution-oriented, with excellent listening and prioritisation skills.
Working Location
This is a
hybrid role
, with up to
3 days per week
based in an office location in
Surrey
.
A complimentary shuttle bus service operates between nearby train stations and the office during peak commuting hours.