Overview
We’re Civica and we make software that helps deliver critical services for citizens all around the world. Our software supports local to state government, education, health and care, and is used by over 5,000 public bodies to serve more than 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them. Based on 21 years of growth, we are at a pivotal point on our journey to realise that aspiration. We are passionate about what we do and the citizens we help to serve. If you’d like to champion technology in public services and help improve outcomes for citizens and public sector organisations, Civica is the right place for you. We aim to unlock the best version of yourself, enable growth in your career, and make a real difference to people and communities.
Why you’ll love this opportunity as Application Support at Civica
We are looking for a driven and customer-focused Application Support team member to join our Daymap team at Civica. This role is a fantastic opportunity for someone who enjoys solving problems, helping people, and being part of a collaborative team.
As a Level 1 Application Support, you’ll be the first point of contact for customers, providing timely and professional support across our Daymap system. You’ll diagnose and resolve incidents, priortise customer needs, and deliver solutions with a strong customer-first approach. You’ll accurately log all customer interactions using our internal systems to ensure consistency and transparency. On a day-to-day basis you’ll handle tickets, escalate where needed, and collaborate with our Level 2 and 3 teams to share knowledge and troubleshoot complex issues.
What you’ll do to be successful in the role
* Previous experience in an application support role
* Strong communication skills, including active listening and the ability to explain technical information clearly to both technical and non-technical audiences
* Confident in written and verbal communication, with a focus on providing a positive customer experience
* A collaborative mindset and the ability to work effectively with the team
* Familiarity with cloud-based applications or Software as a Service (SaaS) environments
* An eagerness to learn and a proactive approach to picking up new technologies and processes
* Ability to adapt to change and work in a dynamic environment
* Ideally you will have experience working in or supporting the education or schools sector, with an understanding of school operations and challenges
* Ability to read, write or understand SQL code, particularly for querying databases or troubleshooting issues
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater job satisfaction. Here’s what you can expect:
We’re all different and we love this about us.
We provide an inclusive, safe and welcoming environment to all Civicans — there are opportunities to enable you to grow and be your best.
Giving culture — we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible work — we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Equal opportunity
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strongly believe that diversity of experience contributes to a broader collective perspective that will lead to a better company and outcomes. We are actively encouraging everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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