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Restaurant Customer Advisor, Chester-le-Street
Location: Chester-le-Street, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 587b04a90379
Job Views: 2
Posted: 07.05.2025
Expiry Date: 21.06.2025
Job Description
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting with transactions across the store
* Driving sales through customer interactions and promoting the Dobbies Club membership
* Addressing customer queries with product knowledge, allergies, and dietary requirements
* Maintaining store cleanliness and upkeep
* Working on the shopfloor and other areas as needed, including stock handling, cash handling, till work, deliveries, stock routines, and restaurant service—an opportunity to gain diverse skills and experience
Who we are looking for
* A passion for delivering great customer experiences with a friendly attitude
* Experience in a customer-facing role, preferably in hospitality
* Ability to work well in a team, build relationships, and enjoy a lively environment
* Punctual, well-presented, and hardworking
* Eager to learn new skills and gain experience
* Thrives in a busy, fast-paced setting
* Embodies our values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave with flexible holidays
* Uncapped store discounts, including 50% off in Restaurants, 25% off in Garden Centre, and 10% off in food halls
* Access to Wagestream for financial wellbeing support
* Confidential support via Retail Trust, including virtual GP, counselling, and retail rewards
* Development opportunities through Dobbies Academy and eLearning platforms
* A vibrant, diverse, and committed team culture
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores in every nation. We celebrate gardening and plant care, offering a wide range of products and services, including in-store restaurants and community events. We are dedicated to being a great place to work, encouraging our colleagues to grow and succeed alongside the business.
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