Job Description
Facilities Management Helpdesk Operative
Position overview
Velway are a national property and compliance company with instructions across the UK on a variety of properties ranging from commercial offices, care homes and residential accommodation.
More information on the company can be found on our website
Due to company growth we have a vacancy for a Helpdesk Operative at our head office based at Nostell Priory Business Estate.
You will be joining a team supporting the company's operational delivery of Facilities Management services across our expanding client base, the successful candidate will be supported to develop within the company and form part of a succession plan built around internal promotions and opportunities as the company grows.
Purpose of Role:
The successful candidate will proactively handle a mixture of calls from a variety of stakeholders including:
· Fault reporting – Receive request and then allocate this according to service level agreements and contractors.
· Customer updates – Build client rapport and aim to proactively keep the customer updated with progress reports.
· Other duties will be:
· Administration support – Work with the FM team to help provide the relevant support on the production of information including quotes, letters and general assistance.
· Build knowledge on buildings – Work with the facilities managers to build a good understanding of the buildings, tenants and clients for the buildings/area allocated to this role.
· Contractor Management – Liaise with our national network of suppliers to ensure that a proactive delivery of service is achieved.
· Update our document management system – Work with the contractors and the facilities managers to maintain our information portal.
· Providing a 1st line level of support to the internal accounts team.
Skills Requirement
· Excellent verbal customer service skills as this will form the basis of the role.
· Good IT skills are essential for the role as the majority of works are managed through a Computer Aided Facilities Management program.
· Knowledge of standard computer packages including word, excel and outlook.
· Excellent time keeping and a flexible attitude to a shift pattern between 08:30 and 17:00 are essential.
Additional Duties
Other daily task includes general office duties such as filing, opening the post, managing stationary levels and the booking of hotels, trains and flights for other Velway employees.
On-call responsibilities
The Individual
Velway is seeking an enthusiastic individual who is looking to a join a growing company. The person will be passionate about helping to develop and establish Velway, delivering excellent customer service whilst looking to help with the growth of the company.
The individual will be passionate about their own personal development as this role offers the opportunity to develop their position within Velway as the company grows, taking their career in a direction that will be beneficial to both the individual and the company.
Velway has been built on an ethos of openness and honesty around a small team of employees who are passionate about the company, it's development and the services they deliver.
Benefits
Continuous professional development
Potential Career progression
Pension
Free Parking
Excellent location
28 days holiday (including bank holidays)
On-call allowance
Location
The Nostell Estate
Nostell Priory
Wakefield
West Yorkshire
WF4 1AB
No agencies please.
Job Type: Full-time
Pay: £25,396.80 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Education:
* GCSE or equivalent (required)
Work Location: In person