Salary: £28,000 - 30,000 per year Requirements: Fluent in German Maths, English and ICT skills Experience with Word and Excel Experience within a Network environment or Support Desk (desirable) Good attention to detail Organised and able to prioritise tasks Excellent communication skills with a professional telephone manner Ability to demonstrate a practical approach to problems or challenges Committed and willing to learn Enthusiastic and self-motivated Excellent timekeeping, reliable and trustworthy Responsibilities: Ensure Service Levels are achieved by providing prompt and effective resolution to incidents and problems Work closely with Infrastructure, Operations and Delivery teams to implement new systems and services smoothly Provide detailed advice and guidance to customers on the effective use of systems, products, and services Identify and investigate problems to diagnose underlying causes and assist customers Interface between customers and service providers for unresolved requests Set priorities for resolution, monitor progress, and apply escalation procedures Manage customer Incidents and Requests to ensure resolution within agreed timescales Technologies: Excel ICT Support Network LAN Security More: At Evolve, we are committed to revolutionising the support provided to multi-site brands. Our tailored approach emphasises exceptional technical support and customer service. We offer a dynamic and passionate team environment where you can be yourself and contribute to our success. Join us for a competitive compensation package and the opportunity to make a meaningful impact. last updated 8 week of 2026