Red Recruitment is recruiting a Collections Agent in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. They are looking for a Collections Handler to join their team on a temporary basis. The hourly rate is £12.21 per hour and is an immediate start. The role is fully remote. Benefits and Package for a Collections Handler: Salary: £12.21 per hour Hours: Shift Patterns between Operational Hours of Monday - Friday 9am - 8pm and Weekends 9am - 5pm Contract Type: Temporary Location: Fully Remote Start date: ASAP Training and Development Opportunities Key Responsibilities of a Collections Handler: Handling and resolving customer queries across multiple channels, including telephony and webchat, ensuring first contact resolution Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts Assessing customer account details to understand the delinquency status and identify potential collection strategies Negotiating payment plans with customers to recover outstanding balances in a timely manner Addressing customer concerns and resolving billing disputes when necessary Key Skills and Experience of a Collections Handler: Previous Collections or debt management experience Experience working within financial services, collections or retail finance would be beneficial Excellent communication skills as you will be speaking to a range of people Having an empathetic approach is required due to the nature of the calls You should have a passion for helping customers If you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Business)