Dispensing Assistant Vacancy – J&A Hanks & Eyes Open Wivenhoe
We’re proud to be an independent practice where patient care always comes first, and joining us as a Dispensing Assistant means being part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and passion to the role. We offer a welcoming, people first environment where your contributions are heard and your individuality is celebrated. Whether you’re looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.
Focus is on delivering excllent customers care.
You will also receive:
1. Your birthday off work
2. No Sunday
3. Access to Simply Health (claim cashback on healthcare purchases)
4. Retail discounts
5. Cycle to work scheme
We offer a range of benefits designed to support your wellbeing, development, and work-life balance, including private healthcare, bonus structure, flexible hours
About the Role
We are looking for a full-time Dispensing Assistant to join us in delivering outstanding patient care. You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.
This is a role for someone who genuinely enjoys helping people, our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another. You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.
You’ll be working with a wide range of frames and lens types, with the chance to get involved in styling consultations, stock selection, or visual merchandising. The practice has a relaxed, friendly feel, and we see a real mix of patients, from long-standing regulars to new families.
As a Dispensing Assistant, you’ll support patients with everything from frame styling and lens choices to fittings, adjustments, and aftercare. You’ll offer product knowledge that’s tailored to each person’s visual and lifestyle needs, and help manage more complex prescriptions with the support of the wider team. You’ll also assist with day to day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues. Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.
Additional Information:
6. This role is ideal for someone with previous experience working in optics
7. Our frame selection includes Tom Ford, Gucci, Mont Blanc, Boss Eyewear, Woof
8. We have 2 consulting rooms
9. We are a team of 4
10. This role requires you to work 2 Saturdays
11. Our appointment times are 30 minutes